Contractor Portal Terms

These Contractor Portal Terms (“Portal Terms”) govern your use of the Renovation Bridge contractor portal at renovationbridge.com/pro and its related dashboards, messaging and tools (the “Portal”). Renovation Bridge LLC (“Renovation Bridge,” “we,” “us”) operates the Portal. “You” means the contractor business that holds the account and every person who signs in to it.

1. How these terms fit with your Agreement

Renovation Bridge works with contractors under a signed Referral Services Agreement (the “Agreement”). These Portal Terms are part of that Agreement. If anything here conflicts with the Agreement, the Agreement controls. Capitalized terms used here, such as Confirmed Appointment, Prospect, Credit, Appointment Fee and Success Fee, have the meanings the Agreement gives them.

Signing up for the Portal lets you apply. Your account can accept appointments only after Renovation Bridge approves it, and approval requires a signed Agreement.

2. What Renovation Bridge does, and does not do

Renovation Bridge is an advertising, lead-generation and appointment-setting service. We introduce homeowners to independent, California-licensed contractors and schedule appointments. We are not a contractor, we do not perform or supervise work, and we do not bid, price, sell, negotiate or sign home improvement contracts for you. Everything you quote and every contract you sign with a homeowner is yours alone. Homeowners never pay Renovation Bridge.

3. Your account and team logins

The person who opens the account is its owner. The owner may invite people to the account as an office manager or as a project manager, and is responsible for everything done under the account by anyone they invite. Office managers can book appointments, buy Credits and manage the payment method. Project managers see only the visits assigned to them and cannot book. Each person must use their own login. Keep passwords private and tell us right away if you think a login has been misused. Remove access for anyone who leaves your business.

The information on your profile (license number and classifications, trades, service area, insurance, photos and bio) must be true and current. If your profile bio was drafted for you from your questionnaire and public information about your business, you are responsible for reviewing it before you save it.

4. Accepting appointments

The Portal offers appointments that match your trades and service area. You can pass on any of them. When you accept one, it becomes a Confirmed Appointment: the Appointment Fee shown in the Portal at that moment is earned and charged to your payment method on file, or taken from your Credit balance if you have Credits, and you are committed to attend. The fee is always shown before you confirm.

Before you accept, you may see a homeowner’s first name, city and project description. Full contact details and the exact address unlock once the appointment is confirmed. If you already have a signed contract with that homeowner, or gave them a written proposal for the same project in the last 30 days, you must tell us within one business day of seeing who they are, and before you attend, as the Agreement describes.

5. Payment method and Credits

You must keep a valid card or bank account on file. Payments are processed by our payment processor, Stripe; Renovation Bridge does not store your full card number. By saving a payment method you authorize us to charge it for the amounts the Agreement allows, without further notice. Do not dispute or reverse a charge made under the Agreement; contact us instead.

Credit card fee. If your payment method is a credit card, a card processing fee of 3% of each charge is added to it, to cover what card processing costs us. It is never more than that cost, and it is shown, with the total, before you confirm any charge. Bank accounts (ACH) and debit and prepaid cards pay no fee. Bank payments take a few business days to clear: an appointment paid by bank is confirmed right away, Credits bought by bank are added when the payment clears, and a bank payment that is returned unpaid is still owed under the Agreement.

Credits may be bought in bundles at the prices shown in the Portal. Each Credit covers one Confirmed Appointment. Credits have no cash value, cannot be transferred, and expire and are forfeited as the Agreement provides.

6. When an appointment does not go as described

If the homeowner did not show up, or the project they actually want is substantially smaller than what we described, request a review in the Portal within three business days of the scheduled time and tell us what happened. If we confirm it, you receive one Credit for a replacement appointment with a different homeowner. A Credit is the only remedy; we do not refund Appointment Fees in cash. No Credit is available if you arrived more than 15 minutes late, rescheduled with less than 24 hours’ notice, did not attend, or declined the project for a reason unrelated to attendance or scope.

7. Rescheduling and showing up

Arrive on time. If you need to move an appointment, do it through the Portal, or by calling or texting Renovation Bridge, at least 24 hours ahead. A new time takes effect once the homeowner or Renovation Bridge approves it. Repeated late reschedules or missed appointments can lead to suspension.

8. Reporting in the Portal

The Portal is where you keep us up to date, and the Agreement requires it:

• File a visit report within two business days after each appointment: whether it happened, the scope discussed, and whether you plan to send a proposal.
• Upload each proposal, estimate or bid within five business days after you give it to the homeowner.
• Mark the project won and upload the signed contract within three business days after you sign any agreement with the homeowner, including design, plans or permit work. Report change orders within three business days, and completion within 15 days.
• Answer messages from homeowners and from Renovation Bridge within one business day.

Proposals you upload are read by software, including an AI model, to lay out their scope, price and terms in a standard format. You review and confirm that summary before a homeowner sees it, and you are responsible for it once you confirm. Homeowners you met can see the proposals and signed contracts you upload for their project. Renovation Bridge can see everything in your account, including messages, notes, reports and files.

9. Homeowner information

Everything the Portal shows you about a homeowner, their property or their project is confidential and belongs to Renovation Bridge. Use it only to evaluate, bid on and do that homeowner’s project. Do not share it with anyone outside the people working on the project, and do not use it for marketing, add it to a list, or contact homeowners with autodialers, prerecorded messages or bulk texts. Do not record calls without the consent the law requires. Stop contacting a homeowner who asks you to, and tell us within five business days. Tell us within 72 hours if homeowner information may have been exposed.

10. How you deal with homeowners

Be honest and courteous. No high-pressure tactics, bait-and-switch pricing, or misstatements about your license, insurance, experience or relationship with Renovation Bridge. Do not add any Renovation Bridge fee to a homeowner’s price or mention it to them, and never offer a homeowner anything in exchange for choosing you through us. Do not say or suggest that Renovation Bridge guarantees, supervises or is responsible for your work.

11. Connected services and messages from us

You may connect a Google Calendar. If you do, the Portal checks your free/busy times around the windows a homeowner has offered (never the details of your events) and adds, moves and removes one event for each visit you book; it does not touch any other event. You can disconnect at any time in Settings, which revokes our access and deletes what we stored. How we handle Google data is set out in the Google Calendar section of our Privacy Policy. We keep a log of activity in your account (sign-ins, bookings, reports and changes) to run the service and to settle questions about what happened. By opening an account you agree that Renovation Bridge may text, call and email you and your team about appointments, messages, account and billing matters at the numbers and addresses you give us. These messages are how visits get booked and kept, so they can't be switched off while your account is open. Message and data rates may apply.

12. Your photos and content

Photos, videos, reviews and descriptions you give us or upload to the Portal may be used in Renovation Bridge’s marketing as the Agreement allows. Upload only content you have the right to share and permission from the homeowner to show.

13. Suspension

We may suspend or close an account for the reasons the Agreement lists, including past-due amounts or a reversed charge, a lapsed license, bond or insurance, a credible homeowner complaint, unreported projects, misuse of homeowner information, or repeated missed or late rescheduled appointments. While suspended you can still message, upload proposals and report projects, but you cannot accept appointments, and Credits are frozen. Suspension does not cancel amounts already owed.

14. The Portal itself

We work to keep the Portal available and accurate, but it is provided as is and may occasionally be unavailable or change. Do not try to access other contractors’ data, scrape the Portal, or interfere with how it works.

15. Changes to these terms

We may update these Portal Terms by giving you at least 30 days’ notice through the Portal or by email. Updates apply going forward only. Accepting an appointment after an update takes effect means you accept it. If you do not agree, you may end the Agreement as it provides before the update takes effect.

16. Contact

Renovation Bridge LLC, 140 Mayhew Way, Suite 501, Pleasant Hill, CA 94523. Questions about these terms: onn@renovationbridge.com.

By creating an account or signing in to the Portal, you agree to these Portal Terms.