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Help and support

For the Renovation Bridge app and website. Last updated: October 27, 2026

Talk to our team

Report a message, a photo or a person

In any chat, tap Report under a message or photo, or open the ⋯ menu to report the other person or block the chat. The other person isn’t told who reported. Our team reviews every report within 24 hours and follows up with you.

Chat rules

Chat is for planning your project. By sending a message or photo, you agree to these rules:

  • Be respectful. No harassment, threats, hate or bullying.
  • No sexual or violent content, and no spam.
  • Don’t share anyone else’s private details.

We have zero tolerance for abusive messages or people. We filter abusive language, remove content that breaks these rules, and close the accounts of people who break them.

Delete your account

You can delete your account in the app or on the website. See how to delete your account for the steps, what is deleted and what we keep.

Your privacy

Read our privacy policy to see what we collect and how we use it.